Contact
Get hold of a person
Four routes, because they are not the same thing.
If you have an open order, start there
The message thread on the order reaches the people actually doing the work, with all the context already attached. It is faster than any address on this page and it is where most things get resolved the same day.
No contact addresses are published on this deploy
None of the four addresses below has been set, so this page currently cannot put you in touch with anybody — which is stated rather than hidden behind a contact form that would accept your message and drop it.
Whoever operates this deployment fills these in through the environment variables named beside each gap.
An order, an account, or a bill
Anything about work in progress, signing in, or what you were charged. If you have an open order, replying on its thread is faster than this — it reaches the people doing the work.
Not published yet — set
NEXT_PUBLIC_SUPPORT_EMAIL.A complaint that has not been resolved
The escalation route, with a published response time. Try rating the order first: three stars or below opens a recovery case with a manager automatically.
Not published yet — set
NEXT_PUBLIC_GRIEVANCE_OFFICER_EMAIL.Your data — a copy, a correction, a deletion
You do not need an account. This route is open to anybody whose information we hold, including a parcel recipient or a parent whose documents somebody else uploaded.
Not published yet — set
NEXT_PUBLIC_PRIVACY_EMAIL.A security problem
If you have found a way to reach data you should not, tell us before anybody else and we will not pursue you for having looked. Read separately from support so it is not queued.
Not published yet — set
NEXT_PUBLIC_SECURITY_EMAIL.
Where we are
The work happens in India. The registered office of the company operating this service is below — and see about us for why it may be empty.
- Registered name
- Not published yet — set
NEXT_PUBLIC_COMPANY_LEGAL_NAME. - Registered office
- Not published yet — set
NEXT_PUBLIC_COMPANY_ADDRESS.
Locked out of your account
If you cannot sign in, the reset route is on the forgotten password page. It covers a forgotten password and an address you can still receive mail at.
It does not cover an account that was never activated, or an email address that no longer reaches you. Those need a person — use the first route above, and say which of the two it is.