Refunds & cancellations

You are charged for work. If the work has not been done, you should not pay for it; if it has, we should not be asked to give it back. Everything below is that one idea applied to a process that happens in stages.

There is no cancellation fee and no penalty. The only reason a refund is ever less than what you paid is that something was already spent on your behalf.

Every service publishes a refund matrix before you buy it: one row per stage of its process, each carrying the percentage recoverable if you cancel at that stage, and a plain statement of what the rest was spent on. You can read it on the service page, before paying anything.

A typical shape, though each service sets its own:

• Before we have started — the intake stage, while we are still collecting your details. Fully recoverable.
• After submission to a government office — partially recoverable. The fee paid to the department is gone, and so is the visit that delivered it.
• After the work is delivered — nothing recoverable, because the thing you asked for exists.

The percentage is applied to what you paid us. Government fees, statutory charges and anything else paid onward on your behalf are taken out of the total first and are not refundable, because they were not ours to hold and the department does not return them.

Suppose an order totalling ₹3,743.82, of which ₹500.00 was a government fee. You cancel after it has been submitted, at a stage whose published rule is 40%.

• The government fee of ₹500.00 comes out first. It is not refundable.
• That leaves ₹3,243.82 as the refundable base.
• 40% of ₹3,243.82 is ₹1,297.53, rounded to the nearest paisa.
• You receive ₹1,297.53.

The calculation is done in whole paise throughout, never in decimals, so there is no rounding drift and the number you are quoted is the number that is paid. The reason text from the matrix is shown to you word for word alongside it — not summarised.

The matrix that applies to your order is the one that was published when you paid. If we revise a service’s refund rules afterwards, your order is still settled against the version you agreed to.

If your order somehow reaches a stage with no published rule, we do not guess a percentage. It goes to a person to decide, with the stage recorded, and you are told what was decided and why.

Cancel from the order itself, or write to us. You will be asked why — from a short list, with an option to decline to answer, and the cancellation completes either way. An order you cannot cancel without justifying yourself is a trap, not a service.

Subscriptions stop at the end of the period you have already paid for. Cancelling does not erase anything: your documents, orders and history stay available to you.

Refunds return to the payment method that was used. We do not issue credit instead of money unless you ask for it.

Internally, one person requests a refund and a different person approves it — the same person cannot do both, and nothing is sent to the payment provider until the approval is committed. Confirming that the money actually left is a third, separate act by whoever reconciles the account. This is slower than one click and it is the reason a refund cannot be quietly diverted.

Once released, arrival depends on your bank or card issuer rather than on us — typically several working days.

This page is about cancelling. If the work was completed but was not good enough, that is a different route and a better one: rating an order three stars or below automatically raises a recovery case with a manager and its own deadline. You do not have to argue your way to being taken seriously, and you do not have to cancel to complain.

If that route does not resolve it, escalate to the Grievance Officer.

The refund matrix, the stage-based calculation, the frozen-at-purchase rule and the two-person approval on the payout are specified and partly built. The part still being finished is the self-service flow that shows you your exact figure at the moment you press cancel.