What the vault holds
Your vault is where documents held on your behalf live — anything collected or produced in the course of your orders. It is a single place to find them again rather than digging back through individual order timelines one by one.
Every view is logged
Nobody, including you, opens a document in the vault without it being recorded. Every view is access-logged, so there is always an honest record of who looked at what and when — the same transparency principle that runs through the rest of the product.
Why it exists here and not only in the order
Documents can outlive the order that produced them — a certificate you will need again next year, an identity document collected once and reused on a later order. Keeping them in the vault, rather than only inside a closed order's history, means you can find them without hunting back through it.
Related
A completed order keeps its own completion certificate and stays readable, with all its evidence, for good — see Watching the work. The vault is where documents that stand on their own, outside any single order, live alongside that.
Ask Ally
Ask Ally "where are my documents" and it will point you to your vault.